Frequently Asked Questions

Browse our collections, add the products you love to your cart, and proceed to checkout. Enter your name, phone number, and delivery address, then confirm. Our team will call you to confirm the details before we ship.

We currently accept Cash on Delivery (COD) only. You pay in Iraqi Dinar (IQD) when your order arrives. A flat COD fee of 2,500 IQD is added at checkout. We do not yet offer online card payments.

We deliver nationwide across all of Iraq's governorates. Delivery time and any delivery fee vary by governorate and are shown at checkout. Every order is confirmed by phone, so we will let you know the expected timing for your area.

Yes. Every product is sourced and selected with care, and we stand behind the authenticity of everything we sell. Items arrive sealed in their original packaging.

You can sign in using your phone number and a password, verified with a one-time code (OTP) for your security. An account lets you track orders, save your address, and join our loyalty program.

Members earn loyalty points as they shop and can redeem those points toward future orders. Sign in to your account to see your points balance and apply them at checkout.

If you have an account, sign in and open My Orders to follow your order status. If you checked out as a guest, use the guest order lookup with your order details to track it.

If something is not right with your order, contact us at hello@baghekhatina.app or +964 750 123 4567 as soon as possible. We will review your request and arrange a return or replacement for eligible items.